Legal Notice

TicketsToros. General CONDITIONS AND PURCHASE TERMS

Legal advise.

Acording with the Spanish Law 34/2002, (July 11th), art. 10. the following general information is given:

Ticketstoros.com, TEYCI Agency
Owned by C. G. Donaire.
Tax Number: ES05279714-H
Villafranca, 4.28028- Madrid (Spain)
Tel: (+34) 91 576 45 33
info@ticketstoros.com

PURCHASE POLICY AND GENERAL CONDITIONS

By accepting these Purchase Policy and General Conditions, the User acknowledges the following:

a. The User has read, understood and agreed to the conditions set forth herein.
b. In case the User decides to purchase any product and/or service, the User has sufficient legal capacity to be bound by these General Conditions and Purchase Policy.
c. The User accepts to undertake and perform all of the obligations set forth herein.

ABOUT US.
Ticketstoros.com belongs to Agencia Teyci, the first company to sell tickets for bullfights though internet. We sold our first ticket though internet in year 2001. We are an authorized angency with all authoritations and permissions stablished by the Spanish Law. Our main office is placed 150 meters away from the bullring.

PRICES.
All prices include a comission of 29% (included official surcharge, bank comissions and others), minimum fee: 10 Euro / ticket.

JURISDICTION AND APPLICABLE RULES.
The system for purchasing tickets on the internet complies with Spanish legislation and is deemed to be carried out in the office of the proprietor, Madrid.
Once entries are purchased, and as they relate to the celebration of the bullfights, all arrangements will be implemented according to the rules for public events, the conditions that apply to the corresponding Plaza de Toros, and which appear in the law and on the back of the tickets.

FORM OF PAYMENT.
Our system of secure payment (TPV of Banco de Sabadell), guarantees the confidentiality and security of all customer information, making the ability to purchase tickets simple, automatic and quick. Entries can be paid for with commonly used credit cards: VISA, Mastercard, 4B and others.

EVENT COST.
The complete information (starting time, bullfighters and bulls) is not confirmed by the Plaza until approximately ten days before each event. In the case that the type of bullfight is changed int he last momment, we will provide tickets at the same price, and if that is not possible, we will pay the difference in cost, always throught internet, never in cash.

CHANGES IN BULLFIGHT ANNOUNCEMENTS.
The announcements (starting time, bulls and bullfighters) are published on our website under information, without constituting any obligation on the part of www.ticketstoros.com. In particular www.ticketstoros.com is not responsible for changes on the cartel (bullfighters).

SUSPENSION OF A BULLFIGHT.
In case of cancellation or suspension of the bullfight, we are prepared to arrange a reversal of the ticket charge. We would reimburse your credit card (never in cash) the official price of the entry, not the commissions. Tickets must be given back to Teyci´s office in the first 48 hours after the cancellation. Otherwise the money can´t be reimbursed.

CANCELLATION POLICY.

Of course, tickets cannot be cancelled in any case, the same day of the fight or after the starting time.

Once tickets are delivered, the orders can´t be cancelled. Tickets are considered delivered in these cases: a) when they are delivered to the hotel or to the address given in the form (when hotel/home delivery was selected); b) when they are picked up at our office, c) when the tickets are sent by email (when ticket in PDF was selected).

If an order isn´t delievered yet, customers can cancell their orders by sending an email saying to info@ticketstoros.com “cancellation order #”, in this case the 75% would be refunded. Deadline: 72h before the bullfight. It can´t be done if the tickets had already been delivered to a hotel.

If ever a bullfight is cancelled, all active orders would receive a full refund. If tickets had been delivered, they must be given back to Ticketstoros before having a refund.

DELIVERY OF THE TICKETS.

Orders are delivered following the method of delviery agreed when ordering the tickets. 

OFFICE PICK UP (only available for Plaza de Toros de Madrid):
Collection of tickets is done the same day of the bullfight from 12,00 to 17,00 PM, or untill the beggining of the fight, in the case it starts later than 17,00 PM. TEYCI´s office is located in 4 Villafranca Street, 150 meters away from the Plaza de Toros de Madrid Las Ventas.

PDF (ELECTRONIC FORMAT)

Tickets are delivered by email to the email address given by the customer in the form, when this type of delivery is selected in the form by the customer.

HOTEL / HOME DELIVERY

Tickets will be delivered to the address in Spain given in the form by the customer, when that method of delviery is selected when ordering the tickets.

WHO CAN COLLECT THE TICKETS.
To collect the tickets, present your passport, other identification or the receipt of the purchase or the confirmation sent by email after the order is made. Tickets can be collected by persons other than the purchaser: to do this, the purchaser must send an email to info@ticketstoros.com indicating the name of the person who will be collecting the tickets. Ticketstoros.com, willing to help our customers, is entittled to deliver better tickets (closer to the arena) than those booked by the customer.
CUSTOMER DATA.
Ticketstoros.com guarantees the security and confidentiality of all data provided to us. The data will not be used for anything beyond what is necessary to provide information related to the bullfights for which you have purchased the tickets. In no case will personal data be given to other persons or businesses, nor used for purposes other than those already displayed on this website.
CUSTOMER SERVICE AND RESOLUTION OF INCIDENTS.
Ticketstoros.com puts at the disposal of our customers a personalized customer service, which can be utilized by sending an email to info@ticketstoros.com to address whatever questions, doubts or suggestions you want to make to improve our service. We continue to study and improve our ways of properly addressing any incidents in service that may occur.

Tratamiento de Datos de Clientes

Tratamiento de datos de clientes.

Responsable: Identidad: Cesar Gonzales Donaire, titular de Ticketstoros.com – NIF: 05279714h  Dir. postal: Villafranca 4 , local comercial. 28023 Teléfono: 915764533   Correo electrónico: cesar@ticketstoros.com

“En nombre de la empresa tratamos la información que nos facilita con el fin de prestarles el servicio solicitado, realizar la facturación del mismo. Los datos proporcionados se conservarán mientras se mantenga la relación comercial o durante los años necesarios para cumplir con las obligaciones legales. Los datos no se cederán a terceros salvo en los casos en que exista una obligación legal. Usted tiene derecho a obtener confirmación sobre si en Cesar Gonzales Donaire, titular de TicketsToros.com MadridBullfight.com y MasterToro.com estamos tratando sus datos personales por tanto tiene derecho a acceder a sus datos personales, rectificar los datos inexactos o solicitar su supresión cuando los datos ya no sean necesarios.

En ningún caso se utilizarán sus datos personales para ofrecerle productos ni servicios relacionados, ni se utilizarán para fidelizarlo como cliente.

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