TicketsToros. General CONDITIONS AND PURCHASE TERMS
Acording with the Spanish Law 34/2002, (July 11th), art. 10. the following general information is given:
Ticketstoros.com, TEYCI Agency
Owned by C. G. Donaire.
Tax Number: ES05279714-H
Villafranca, 4.28028- Madrid (Spain)
Tel: (+34) 91 576 45 33
PURCHASE POLICY AND GENERAL CONDITIONS
By accepting these Purchase Policy and General Conditions, the User acknowledges the following:
a. The User has read, understood and agreed to the conditions set forth herein.
b. In case the User decides to purchase any product and/or service, the User has sufficient legal capacity to be bound by these General Conditions and Purchase Policy.
c. The User accepts to undertake and perform all of the obligations set forth herein.
Ticketstoros.com belongs to Agencia Teyci, the first company to sell tickets for bullfights though internet. We sold our first ticket though internet in year 2001. We are an authorized angency with all authoritations and permissions stablished by the Spanish Law. Our main office is placed 150 meters away from the bullring.
Using Ticketstoros, you can book on-line tickets for the 2 most important bullrings in Spain: Madrid Bullring Las Ventas.
All prices include a comission of 26% (24,2% legal commision + 1,8% of Bank commissions).
JURISDICTION AND APPLICABLE RULES.
The system for purchasing tickets on the internet complies with Spanish legislation and is deemed to be carried out in the office of the proprietor, Madrid.
Once entries are purchased, and as they relate to the celebration of the bullfights, all arrangements will be implemented according to the rules for public events, the conditions that apply to the corresponding Plaza de Toros, and which appear in the law and on the back of the tickets.
FORM OF PAYMENT.
Our system of secure payment (TPV of Banco de Sabadell), guarantees the confidentiality and security of all customer information, making the ability to purchase tickets simple, automatic and quick. Entries can be paid for with commonly used credit cards: VISA, Mastercard, 4B and others.
The complete information (starting time, bullfighters and bulls) is not confirmed by the Plaza until approximately ten days before each event. In the case that the type of bullfight is changed int he last momment, we will provide tickets at the same price, and if that is not possible, we will pay the difference in cost, always throught internet, never in cash.
CHANGES IN BULLFIGHT ANNOUNCEMENTS.
The announcements (starting time, bulls and bullfighters) are published on our website under information, without constituting any obligation on the part of www.ticketstoros.com. In particular www.ticketstoros.com is not responsible for changes on the cartel (bullfighters).
SUSPENSION OF A BULLFIGHT.
In case of cancellation or suspension of the bullfight, we are prepared to arrange a reversal of the ticket charge. We would reimburse your credit card (never in cash) the official price of the entry, not the commissions. Tickets must be given back to Teyci´s office in the first 48 hours after the cancellation. Otherwise the money can´t be reimbursed.
Customers can cancel their purchase, but never less than 96 hours before the celebration of the festivity for which they have purchased tickets. In the event of a purchase cancellation, the credit card used to make the purchase will be reimbursed 75% of the total amount paid. Customers only need to send an email to email@example.com with “Cancellation” in the subject heading. Cancellation requests must include the order number.
PLACE AND TIME OF TICKET COLLECTION.
Collection of tickets is done the same day of the bullfight from 12,00 to 17,00 PM, or untill the beggining of the fight, in the case it starts later than 17,00 PM. . 1.- For all event in Madrid: IN MADRID: TEYCI´s office located in 4 Villafranca Street, 150 meters away from the Plaza de Toros de Madrid Las Ventas.
WHO CAN COLLECT THE TICKETS.
To collect the tickets, present your passport, other identification or the receipt of the purchase or the confirmation sent by email after the order is made. Tickets can be collected by persons other than the purchaser: to do this, the purchaser must send an email to firstname.lastname@example.org indicating the name of the person who will be collecting the tickets. Ticketstoros.com, willing to help our customers, is entittled to deliver better tickets (closer to the arena) than those booked by the customer.
Ticketstoros.com guarantees the security and confidentiality of all data provided to us. The data will not be used for anything beyond what is necessary to provide information related to the bullfights for which you have purchased the tickets. In no case will personal data be given to other persons or businesses, nor used for purposes other than those already displayed on this website.
CUSTOMER SERVICE AND RESOLUTION OF INCIDENTS.
Ticketstoros.com puts at the disposal of our customers a personalized customer service, which can be utilized by sending an email to email@example.com to address whatever questions, doubts or suggestions you want to make to improve our service. We continue to study and improve our ways of properly addressing any incidents in service that may occur.