GENERAL CONDITIONS
1 OWNERSHIP.
www.ticketstoros.com provides the service of reserving tickets for bullfight festivities. It is the property of agencia Teyci, based in Madrid , VAT # ES05279714H. Our agency is entittled to sell tickets with an official surcharge. Our prices include a surcharge of 26% (Official surchage of 24,20% + 1,80% of bank commissions), and a handling fee of EUR 3,00 per order, EUR 12 in the case that tickets are sent by courier to an address in Spain of Portugal (excluded Canary Islands, Ceuta and Melilla).
2 JURISDICTION AND APPLICABLE RULES.
The system for purchasing tickets on the internet complies with Spanish legislation and is deemed to be carried out in the office of the proprietor, Madrid.
Once entries are purchased, and as they relate to the celebration of the bullfights, all arrangements will be implemented according to the rules for public events, the conditions that apply to the corresponding Plaza de Toros, and which appear in the law and on the back of the tickets.
3 FORM OF PAYMENT.
Our system of secure payment (TPV of Banco de Sabadell), guarantees the confidentiality and security of all customer information, making the ability to purchase tickets simple, automatic and quick. Entries can be paid for with commonly used credit cards: VISA, Mastercard, 4B and others.
4 EVENT COST.
The complete information (starting time, bullfighters and bulls) is not confirmed by the Plaza until approximately ten days before each event. In the case that the type of bullfight is changed int he last momment, we will provide tickets at the same price, and if that is not possible, we will pay the difference in cost, always throught internet, never in cash.
5 CHANGES IN BULLFIGHT ANNOUNCEMENTS.
The announcements (starting time, bulls and bullfighters) are published on our website under information, without constituting any obligation on the part of www.ticketstoros.com. In particular www.ticketstoros.com is not responsible for changes on the cartel (bullfighters).
6 SUSPENSION OF A BULLFIGHT.
In case of cancellation or suspension of the bullfight, we are prepared to arrange a reversal of the ticket charge. We would reimburse your credit card (never in cash) the official price of the entry, not the commissions. Tickets must be given back to Teyci´s office in the first 48 hours after the cancellation. Otherwise the money can´t be reimbursed.
7 ORDER CANCELLATIONS.
Customers can cancel their purchase, but never less than 96 hours before the celebration of the festivity for which they have purchased tickets. In the event of a purchase cancellation, the credit card used to make the purchase will be reimbursed 75% of the total amount paid. Customers only need to send an email to compras@ticketstoros.com with "Cancellation" in the subject heading. Cancellation requests must include the order number.
8

PLACE AND TIME OF TICKET COLLECTION.
Collection of tickets bought for Plaza de Toros de Las Ventas Madrid is done the same day of the bullfight from 12,00 to 17,00 PM, or untill the beggining of the fight, in the case it starts later than 17,00 PM. Tickets are to be picked up by the customers at Teyci´s office.
TEYCI´s office is located in 4 Villafranca Street, 150 meters away from the Plaza de Toros de Madrid Las Ventas. To collect the tickets, present your passport, other identification or the receipt of the purchase or the confirmation sent by email after the order is made. Tickets can be collected by persons other than the purchaser: to do this, the purchaser must send an email to compras@ticketstoros.com indicating the name of the person who will be collecting the tickets. Ticketstoros.com, willing to help our customers, is entittled to deliver better tickets (closer to the arena) than those booked by the customer.

9 TICKETS FOR OTHER BULLRINGS ARE SHIPPED BY COURIER TO SPAIN AND PORTUGAL.
The tickets bought for bullrings different than Plaza de Toros de Las Ventas Madrid are always shipped by courier to the address given by the customers in the purchasing form. Tickets are delivered to Spain and Portugal 3 or 5 days before the bullfight. In this case, as said in point 1, shipping costs of 12 euros are added to the final price.
10 CUSTOMER DATA.
Ticketstoros.com guarantees the security and confidentiality of all data provided to us. The data will not be used for anything beyond what is necessary to provide information related to the bullfights for which you have purchased the tickets. In no case will personal data be given to other persons or businesses, nor used for purposes other than those already displayed on this website.
11 CUSTOMER SERVICE AND RESOLUTION OF INCIDENTS.
Ticketstoros.com puts at the disposal of our customers a personalized customer service, which can be utilized by sending an email to teyci@ticketstoros.com to address whatever questions, doubts or suggestions you want to make to improve our service. We continue to study and improve our ways of properly addressing any incidents in service that may occur.